Information on DMA Request Change & PLD Support
DMA Request Change Form
Additional Information on DMA
PLD Support
Technical support will be provided to students through:
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The School’s IT Team which is available from 7.30 am to 3.30 pm during school days.
(Refer to Operating Hours below) -
Assistance to collect and send the PLD for repair service with the Lenovo vendor.
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Please check with school ICT Support team of availability of spare Chromebook to loan to affected students as there are limited quantity.
Additional Information:
Note:
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Lenovo will only do a fortnightly collection of all faulty devices from our school. The estimated turn-around time is 4 weeks repair and return from collection date (subject to vendor's availability).
School IT Support for Personal Learning Device (PLDs)
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Located at IT Office (Level 2, Outside Staff Room 1 near MeExpression) is the first point of contact for support of the PLDs
Operating Hours:
During School Term
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Operating Days: Mondays to Fridays
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Operating Hours: 7.30 am to 3.30 pm
During School Holidays
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Operating Days: Mondays to Fridays
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Operating Hours: 9.00 am to 12.00 pm
Lenovo Service Centre (For Hardware Issues)
Service Centre Location:
Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore
339407
How do students / customers get to the service centre?
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By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.
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By Bus: Bus services 13, 23, 67, 125, and 133 stop near CTHub
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By Car: CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.
What are the operating hours of the service centre?
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Monday to Friday: 9:00 AM – 6:00 PM
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Saturday: 9:00 AM – 1:00 PM
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Closed on Sundays and Public Holidays
What are the contact details for the service centre?
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Hotline: +65 6817 1435
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Email: Svcctr@servlink.com.sg