Information on PLD Support & DMA Request Change

DMA Request Change Form

• <to be updated soon>

Additional Information on DMA

• Infosheet on MOE DMA Settings

• Parent's User Guide for Default Option

• Parent's User Guide for Option A

• Parent's User Guide for Option B

PLD Support

Technical support will be provided to students through:

• The School’s IT Team which is available from 7.30 am to 3.30 pm during school days.
  (Refer to Operating Hours below)

• Assistance to collect and send the PLD for repair service with the Lenovo vendor.

• Please check with school ICT Support team of availability of spare Chromebook to loan to affected students as there are limited quantity.

Additional Information:

• What if the PLD is faulty?

• What is covered by the insurance?

• What happens if the device is stolen/lost?

Note:

• Lenovo will only do a fortnightly collection of all faulty devices from our school. The estimated turn-around time is 4 weeks repair and return from collection date (subject to vendor's availability).

• For faster turn-around on-site same-day repair (if spare part is available), parents can bring the faulty device directly to the Lenovo Service Centre @ Tai Seng Centre (Service Centre Number Call: 6871 4838).

School IT Support for Personal Learning Device (PLDs)

• Located at IT Office (Level 2, Outside Staff Room 1 near MeExpression) is the first point of contact for support of the PLDs

Operating Hours:

During School Term

• Operating Days: Mondays to Fridays

• Operating Hours: 7.30 am to 3.30 pm

During School Holidays

• Operating Days: Mondays to Fridays

• Operating Hours: 9.00 am to 12.00 pm

Lenovo Service Centre (For Hardware Issues)

Service Centre Location:

Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407

How do students / customers get to the service centre?

• By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.

• By Bus: Bus services 13, 23, 67, 125, and 133 stop near CTHub

• By Car: CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.

What are the operating hours of the service centre?

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Closed on Sundays and Public Holidays

What are the contact details for the service centre?

• Hotline: +65 6817 1435

• Email: Svcctr@servlink.com.sg