Personalised Learning Device Programme (PLD)

National Digital Literacy Programme

At MOE’s Committee of Supply Debate in March 2020, MOE launched the National Digital Literacy Programme (NDLP) for our schools to help students strengthen their digital literacy. One of the components of the NDLP is the introduction of the Personalised Digital Learning Programme (PDLP) for all secondary school students, whereby every secondary school student will own a school-prescribed Personal Learning Device (PLD).

Personal Learning Device

Personal Learning Devices (PLDs) will truly transform the learning environment as it allows teachers and students to harness technology for greater effectiveness in teaching and learning. The use of the personal learning devices for teaching and learning will support the development of digital literacies in our students as well as develop them as self-directed and collaborative learners.

AISS has selected the Lenovo Chromebook as its PLD offering since 2021. Despite its small size, it is feature packed with a responsive touchscreen and upgraded components like its CPU, RAM and storage. With 3 years of warranty and insurance coverage, it offers superb value for money and will provide students with many good years of learning and productivity.

Important Actions For Parents

Parents/guardians will receive a letter from the school via Parents’ Gateway or hardcopy with details about the purchase of PLD by mid January.

Please submit the following consent forms in order for the school to begin processing the purchase of a PLD for your child/ward.

• Intent to Purchase PLD

• Edusave Withdrawal (for SC only)

• Authorisation to collect PLD

• Application for Subsidy (PR/IS)

Singapore Citizens, please make an online submission at https://go.gov.sg/pdlpadmin after the Parents’ Gateway notification.

Permanent Residents/International Students, please submit the hardcopy letter to your child’s/ward’s Form Teacher.

Financial Assistance

Subsidies are available to students who require financial assistance. Singapore Citizens who are already on MOE FAS or School-based FAS will automatically qualify for these subsidies and do not need to take any action.

Permanent Residents (PR) and International Students (IS) who need support can apply for subsidies, particularly those whose Gross Household Income (GHI) is below $4400 or Per Capita Income (PCI) is below $1100. If your child qualifies for a subsidy, please submit Annex D “Application for Subsidy for PLD”.

Cyberwellness Resources for Parents

• Parent Handbook (I) on Learning with a PLD

• Parent Handbook (II) on Learning with a PLD

• go.gov.sg/moe-cyber-wellness

• Resources to support parents

DMA Information

• Infosheet on MOE DMA Settings

• Parent's User Guide for Default Option

• Parent's User Guide for Option A

• Parent's User Guide for Option B

Technical Support & Service Centre Information

Technical support will be provided to students through:

• The School’s IT Team which is available from 7.30 am to 3.30 pm during school days.
  Refer to Operating Hours for School IT Team support

• Assistance to collect and send the PLD for repair service with the vendor.

• Please check with school ICT Support team of availability of spare Chromebook to loan to affected students as there are limited quantity.

Additional Information:

• What if the PLD is faulty?

• What is covered by the insurance?

• What happens if the device is stolen/lost?

Note:

• Lenovo will only do a fortnightly collection of all faulty devices from our school. The estimated turn-around time is 4 weeks repair and return from collection date (subject to vendor's availability).

• For faster turn-around on-site same-day repair (if spare part is available), parents can bring the faulty device directly to the Lenovo Service Centre @ Tai Seng Centre (Service Centre Number Call: 6871 4838).

Service Centre Location:

Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407

How do students / customers get to the service centre?

• By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.

• By Bus: Bus services 13, 23, 67, 125, and 133 stop near CTHub

• By Car: CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.

What are the operating hours of the service centre?

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Closed on Sundays and Public Holidays

What are the contact details for the service centre?

• Hotline: +65 6817 1435

• Email: Svcctr@servlink.com.sg

Frequently Asked Questions and Answers

A list of answers to Frequently Asked Questions can be found HERE.